Standard Assist Terms & Conditions
Emergency Roadside Assistance Australia Wide.
Membership Covers: Motorcycles, Vehicles, Scooters, Sidecars, Can Am, Trikes, we also cover your restored vintage motorcycles cover also includes motorcycles converted to CSC trikes, bolt on kits, custom trikes. Motorcycle Assist Australia will provide the member with roadside assistance Australia wide, the membership will apply to the Motorcycle. Your standard membership includes free roadside assistance for your motorcycle trailer.
Membership may be registered under the name of an individual, company or an organisation, membership is not transferable to another person.
Your membership will be active in 48hrs, do you own more than one motorcycle? once you have set up your account you can add and pay for extra motorcycles on the same account at anytime, motorcycles added to your account at a later date will take 48hrs to be activated.
Client Login: Members can update their information using the ticketing area in your account by simply writing in the changes you require, new motorcycle, registration number, the changes will be updated within 24 hours. You can change your own address and contact details via client login if your moving. We suggest when you become a member to make sure you enter the roadside assistance number into your phone 1300 952 500 for safe keeping. All members have access to their own active accounts when you join and roadside callouts are recorded for you to view. We don’t send out member cards due to members having access to their own active accounts.
Special Note: Motorcycle Assist provides emergency mechanical breakdown roadside assistance, this does not include accident related roadside assistance, accident related incidents are normally provided under your comprehensive insurance policy.
0.1. Motorcycles must be of road worthy condition with no defect and must be registered according to its state of registration by its owner.
0.2. Members responsibility is to pay any excessive cost over and above the normal cost of any specific service carried out, theses terms apply to any member that request a specific contractor to carry out work on their behalf.
0.3. If a member requests a specific repairer further away than the nearest repairer where the breakdown has been reported the member is to pay any excessive cost over and above the normal cost of the tow to the nearest repairer.
0.4. Remote: Motorcycle is deemed to be located in a remote location, or a road not trafficable by a 2-wheel drive roadside assistance vehicle or the breakdown location is deemed as being remote. (If we are unable to assist refer to clause 0.8).
0.5. Roadside assistance is only available on any sealed or designated road that the service provider deems to be safe. Roadside assistance is only provided where the weight is less than 3.5 tones gross and the length of the vehicle is less than 5.5 meters. (Applies To Vehicles Only)
0.6. When requesting roadside assistance, you must provide the correct motorcycle details and the exact location of the motorcycle. All services will be at your expense if we are not able to confirm membership or locate your motorcycle based on the information you have provided.
0.7. If your motorcycle requires a tow, we can assist you in the transportation and or storage of any additional items other than your motorcycle (e.g.Motorcycle-trailer) this is a free service with the standard assist. Should specialised towing equipment or personnel be required this service will be at the members expense payable upon request.
0.8. There may be instances where our service provider is not able and we are not able to assist you, in such cases Motorcycle Assist Australia will refund your membership fee.
0.9. Member services and benefits will become affective within 48hrs after the receipt of payment, membership must be paid for and current to obtain any service or benefit.
10. Services will not be provided to a member who in our view is abusive, threatening or violent to any of our staff members or our contractor, or who attempts to receive service by deception, should a member behave in this way we may after full investigation;
a) Suspend or cancel services to the member;
b) Impose service fees for further service request;
c) Void the membership.
11. Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover motorcycles maintenance or permanent repairs. Temporary repairs may be at the request of the member to mobilise the motorcycle (where Able). However, regular maintenance or mechanical repairs, major or otherwise, is the members responsibility and will be at the members expense.
12. Motorcycle Assist Australia is an emergency roadside service only, therefore, roadside assistance services and or towing benefits do not apply for:
a) a motorcycle we deem to be un-roadworthy, or that is unregistered;
b) a motorcycle at a motor repairer
c) a motorcycle that is partly or fully dismantled or on which repairs have been attempted by anyone (including a license motor mechanic) or has pre-existing failure or breakdown;
d) a motorcycle where the tow has not been arranged by us;
e) a motorcycle that has been involved in or suffered damage as a consequence of an accident, flood, theft, fire or malicious damage.
f) a motorcycle which has been modified in ways that in our view increase the possibility of it sustaining damage during towing, or in ways that make damage- free towing difficult, unless such modifications are removed prior to towing. This includes modified or factory released accessories;
g) a motorcycle which has been driven or transported to any licensed motor repairer;
h) any parts, labour or other cost related with the repair of the motorcycle;
I) any financial loss or liability, however sustained, occurring from or in any way connected with a breakdown or accident;
j) any freight cost;
k) transportation of a accident damaged motorcycle or vehicle;
l) any cost related to making arrangement for pets and animals;
m) motorcycle driven against our instruction or the instruction of a licensed motor repairer;
n) a motorcycle that has been transported to a holding or shipment facility;
o) motorcycle that has been used in a motorcycle race track event;
13. If am member has received and continues to request roadside assistance or towing for the motorcycle repeatedly on an unjust and excessive number of instances in a year we may refuse to provide further roadside assistance or towing and will then offer alternative service at the members expense payable upon request of service.
14. Motorcycle Assist Australia does not cover breakdowns caused by conditions that existed prior to the commencement of membership. Any failure that occurred prior to the commencement of your membership will be at the members expense and payable at the time the service is provided.
15. We will attempt to transport all passengers with the motorcycle, provided that each person can be legally transported in the tow truck. In the event that we are unable to transport all passengers we will assist in organising alternative transport, such as a taxi at the members expense.
16. Once a callout has been provided for a breakdown, any subsequent callouts arising from the same breakdown will be provided at the member’s expense payable at the time of the callout. This includes towing for a motorcycle that has been towed after hours to the member’s home, a holding yard or place of safety and subsequently requires further towing for the same breakdown, one callout per breakdown.
17. We will not authorise or pay for any service performed or carried out prior to the commencement date of the membership.
18. Two callouts per year limited to one callout per breakdown towing included, towing capped at 25km round trip in metropolitan areas, and 50km round trip in regional areas. If your motorcycle needs to be transported any further you will be charged with the excess towing charges and will be at the members expense.
19. Any additional motorcycles added to your standard assist membership have 2 free callouts per year also, limit and one callout per breakdown.
20. If the member fails to pay for battery replacements, fuel and excess towing fee your membership will be void and you will incur cost in relation to the recovery.
21. Unused callouts cannot be carried forward into following year.
22. If a member has used all of their service callouts in the year and has requested roadside assistance, the member must pay for the service via credit card or cash for each additional roadside assistance service requested.
23. Flat Battery jump started or battery replaced, cost of replacing battery will be at member’s expense.
24. Flat Tyres Service transported to the nearest repairer.
25. Emergency Out of Fuel: Our roadside assistance team can carry between 5 to 10 litres or 50 km worth of emergency fuel (unleaded petrol only) we will deliver sufficient fuel to enable the motorcycle to travel up to 50kms or to the nearest service station, supplied emergency fuel will be at the members expense.
26. Fuel: Roadside assistance is not covered if a member has entered the wrong fuel into the motorcycle towing arrangements and responsibility will be at the members expense and payable at the time of assistance.
27. Vehicle Lockout and Key Retrievals: Our service people will carry out Lockouts and Key retrievals and in most cases we will be able to gain entry. However if locksmith services are required this additional service will be at member’s expense. Lockout. We will attempt to open a vehicle when the keys have been locked in the vehicle. In the event that we cannot open the vehicle we will arrange for a locksmith to attend. The member will be responsible for any costs over $70.00 INC GST payable at the time of service. Please be advised no responsibility is taken by Motorcycle Assist Australia or its contractors for any damage to your vehicle that may occur as a result. Due to limitations this service may not be available in all cases.
28. Motorcycle Assist Australia reserves the right to change pricing and policy amendments, terms & conditions without prior notice and are current and affective as of 01/02/19.
29. All Membership Fees paid to Motorcycle Assist Australia including membership fees, administration fees, service fees are non-refundable, membership is not transferable to another person.
30. When becoming a Motorcycle Assist Australia member, you agree to accept all terms and conditions in relation to this roadside assistance agreement.
Motorcycle Assist Australia P.O Box 1626 Bowral NSW 2576 Australia. ABN: 12 631 227 597